This UX Writing expert shares how to write a good error message

Photo by Kostiantyn Li on Unsplash

Last night, I was using the DoorDash app when I suddenly found I couldn’t access the app any longer.

I wasn’t able to screenshot the first error message I saw, but I remember it not being very helpful. Sure, I knew there was a problem, but that’s the bare minimum a user should expect from an error message (it’s called an error message, after all). While I…

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Spenser Warren

Spenser Warren

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Helping your business find the right words | Content Designer @ eBay (opinions mine) | Writing about UX writing & content design